Tuesday, August 23, 2011
Tuesday, August 16, 2011
GM’s Cadillac, Toyota Top Customer-Satisfaction Index in U.S.; BMW Falls
By Joshua Armstrong- August 15, 2011
General Motors Co. (GM)’s Cadillac brand and Toyota Motor Corp. (7203)’s namesake division and luxury Lexus line topped the American Customer Satisfaction Index’s annual ranking of automakers.
Toyota was the only non-premium brand in the top five, tying Cadillac and Lexus with 87 on a scale of 100, followed by Ford Motor Co. (F)’s Lincoln and Daimler AG (DAI)’s Mercedes-Benz with 86. Bayerische Motoren Werke AG (BMW) was No. 11, receiving an 83, dropping three points to its lowest mark since an 80 in 1997.
The Toyota score is “a surprise,” Claes Fornell, who created the index in 1994, said in a phone interview. “Toyota makes a fair amount of fairly low-priced cars. For them to be that well-received is impressive, especially when you have a company like BMW scoring lower.”
The index is based on interviews with about 70,000 customers annually concerning satisfaction with goods and services. The annual auto rankings, based on data from 5,000 surveys collected during the second quarter, were released today.
The auto industry improved by 1 point to 83, its second- highest mark. Chrysler Group LLC’s Chrysler brand was the lowest-rated nameplate in the survey at 76.
Saturday, July 30, 2011
Toyota, 3M, Siemens Named Best Green Brands
posted by MOTHER NATURE NETWORK
Image by AFP via @daylife
Written by Melissa Hincha-Ownby
Interbrand, a leader in brand management, has released a list of the Best Global Green Brands 2011, and automaker Toyota came out on top. Toyota, maker of the best-selling hybrid Toyota Prius, jumped up from the number 11 spot it held last year. However, Interbrand’s recognition of Toyota’s green efforts goes beyond the Prius. The report recognizes the company’s partnership with Tesla, Toyota’s company-wide environmental initiatives and energy efficiency programs as well.
3M takes the second place spot this year, up from 90th place last year. This is a huge jump for the company behind well-recognized brands like Post-It and Scotch. The Interbrand report commends 3M for first setting up an environmental policy in 1975, offering more eco-friendly brands to its customers and its energy management programs.
The number three spot on the Best Global Green Brands 2011 list is held by Siemens; like 3M, Siemens also made a big jump up from number 49 in 2010. Part of the big jump in ranking is due to Siemens’ Green Buildings program, which saves the company 23,000 mWh in energy use each year. Another factor contributing to the company’s third place ranking was the acquisition of renewable energy firms.
The rest of the companies in the top 10 include Johnson & Johnson (4), HP (5), Volkswagen (6), Honda (7), Dell (8), Cisco (9) and Panasonic (10).
For more information about each of these companies including the full list of 50 brands recognized this year, view the Best Global Green Brands 2011 rankings.
Melissa Hincha-Ownby blogs for the Mother Nature Network.
Friday, July 15, 2011
Tuesday, February 8, 2011
Pedals, drivers blamed for out of control Toyotas
Pedals, drivers blamed for out of control Toyotas
U.S. Transportation Secretary Ray LaHood said, "We enlisted the best and brightest engineers to study Toyota's electronics systems, and the verdict is in. There is no electronic-based cause for unintended high-speed acceleration in Toyotas."
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